Current Delays with Order Transit Times
Here at SMS HQ, we pride ourselves on how fast a turn around we have from your order being placed to when we lodge it for shipping. In 99% of cases, your orders are lodged at the local post office next business day.
At the moment with the Covid-19 pandemic, Australia Post is inundated with an excessive amount of parcels in their system that is resulting in lengthy delays in you receiving them.
We have been receiving a lot of enquiries in the past week about where orders are. Your orders are on the way, there is just a delay of a few extra days.
If you haven't received your tracking number, please get in contact with us via the website contact form and we will forward it on to you.
Thank you all for your continued support of The Scale Modellers Supply! It means the world to us!