Consistently moving with the times and adjusting how our site looks and operates is always at the forefront of our minds here at SMS HQ. It has been a couple of years since we upgraded our website to the Shopify platform with a fancy new theme attached to it. That theme and layout that has served us well for the past couple of years was starting to look dated and multiple hobby sites were starting to use the same theme which we started to feel like we were 'samey'.So, we took the time last week to get stuck into redesigning the layout and theme of our website to make it more visually appealing and easier to navigate with a heavy focus on the home page for directing viewers to our stockist page. We hope you like the new look website!

When I started The Scale Modellers Supply in early 2016, I had plans in place for where we wanted to be at certain milestones for our little company. So now in October 2020, comparing against the original timeline plan, we are about 2 years ahead of where I thought we would be. When Covid took hold and lockdowns were enforced, the resulting spike for demand has resulted in where the 15m square work space we have is now too small to meet the growing demand for our products, even more so that we are supplying stores in the US and the UK now as well as 45+ stores across Australia and New Zealand.  On October 21st 2020, I collected the keys to our new factory space. The next few months are going to be hectic as we balance our current production schedules and set up our new facility. We have...

Here at SMS HQ, we pride ourselves on how fast a turn around we have from your order being placed to when we lodge it for shipping. In 99% of cases, your orders are lodged at the local post office next business day. At the moment with the Covid-19 pandemic, Australia Post is inundated with an excessive amount of parcels in their system that is resulting in lengthy delays in you receiving them. We have been receiving a lot of enquiries in the past week about where orders are. Your orders are on the way, there is just a delay of a few extra days. If you haven't received your tracking number, please get in contact with us via the website contact form and we will forward it on to you. Thank you all for your continued support of The Scale Modellers Supply! It means the world to us! -...

We've had lots of conspiracy theories thrown at us over the years regarding the origins of our paint products.  From rebottled products from another brand to importing from overseas, we've heard some whacky tin foil hat level theories by people who truly have no clue.  So when we say we are Australian Made, we are Australian Made. Our raw materials come from a manufacturing partner based in Sydney and our bottling and labelling are done at SMS HQ in Ballarat, Victoria.  Recently, we applied for Australian Made certification. To pass their rigorous checks, we had to provide them with a full breakdown of where our materials are sourced for our paint lines, how they are packaged and labelled along with photographic evidence of these processes as well. We were granted the license to use the Australian Made logo on February 13th 2020 for all of our Acrylic Lacquers. Having been...